Refund policy

At NEXXARY™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return or exchange. If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging with all tags and protective films intact.

  • Proof of purchase (Order ID or receipt) is required.

3. How to Initiate a Return

To start a return, simply contact us through our 24/7 customer support:

Our team will guide you through the return address and instructions.

4. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5 to 10 business days.

5. Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged or defective).

  • Original shipping fees are non-refundable.