FAQs

What is Nexxary?
Nexxary is an online store offering a curated selection of fashion, accessories, and lifestyle products. We focus on providing high-quality, stylish, and affordable items to our customers worldwide.

What currency are the prices displayed in?

The prices on Nexxary.com are displayed in US dollars (USD) by default. If you're shopping from a different region, the currency may be converted based on your location, but the prices on the site are initially set in USD.

 How can I place an order?
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. The available payment methods will be displayed during checkout.

I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at info@nexxary.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@nexxary.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.

How can I contact customer support?
You can reach our customer support team via email at info@nexxary.com or by phone at +390683082754. Our business hours are from 10:00 to 13:00 and from 17:00 to 20:00 (CET; UTC+01:00).

Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your data is safe with us.

For any additional questions, feel free to reach out to us. We are happy to assist you!